“80% of queries handled by AI. Before 9am.”
GlowBox India's support team was handling 400+ daily WhatsApp and Instagram DM queries manually. Response time averaged 6 hours, causing cart abandonment and negative reviews.
We built a custom AI chatbot integrated with their product catalog, FAQ database, and order tracking API. The bot handles size queries, order status, returns, and product recommendations — escalating only complex issues to humans.
“The AI chatbot system built by BotMate handles 80% of our customer queries before 9 AM every single day. Response times dropped from hours to instant resolution, boosting customer delight!”
0%Customer Queries Automated
0×Faster Response Time
0.0★Customer Satisfaction
₹0.0L/Month Support Cost Saved
